Customer Service Information
How to Order
We have tried to streamline the order processing system to ensure that it is simple but accurate:
To proceed with an order we will need the following:
- Your instructions in writing by e-mail, fax or post I am afraid under no circumstances are we able to accept verbal orders. In all cases we will need full invoice & delivery contact details.
- We will then ask you to approve a virtual sample that we will produce on your behalf.
- We will ask you to formally approve your artwork design.
As soon as we have your artwork approval, again we are unable to accept verbally, we will schedule the order for production.
You will then receive a formal acknowledgement, with a unique reference number, which will confirm all details of you order.
We will process the order and deliver as advised on your formal acknowledgement.
If we can assist further with regard to any stages of the ordering process please let us know.
Shipping & Handling
We deliver products Australia wide and Internationally using TOLL and Startrack express. Shipping costs are influenced by the size and weight of the product. Shipping costs are calculated and added to your invoice, Prior to final order confirmation.
Orders are dispatched directly from our factory to your door.
Customer Service and Returns
We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are available. Rush service delivery timeframes are listed on each product. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose your promotional items carefully. We do not normally give refunds if you simply change your mind or make a wrong decision during the order process.
We will gladly remake goods that have been manufactured incorrectly, or products that do not function according to product description.